If the cancellation occurs you won’t be eligible for a refund. If you cancel your subscription but are not eligible for a refund, you’ll retain access to the subscription until it expires.
For renewals of subscriptions longer than one month, cancel within seven days of the renewal date to receive a full refund. No refund is available for monthly subscriptions.
To cancel your subscription, visit the Your Account page on Ancestry and click Cancel Subscription under Subscription Options on the right.
To cancel via email write to firstname.lastname@example.org and include the following information in the description field:
- Email address used when subscribing
For more information, review our Terms and Conditions.