Delivery boys have become a crucial cog in the huge home delivery business in India and the world over. From restaurants, grocery stores to courier services, home delivery has become a hygiene factor when servicing today’s demanding consumers.
However, with the advent of e-commerce companies like Flipkart, Amazon, Snapdeal, Mynthra, BigBasker and others hiring and workforce management has become organized.
Food delivery apps like Swiggy, Zomato, Freshmenu, Licious, Dunzo etc., the competition for hiring delivery boys increased and drove up salaries from Rs 6,000 to Rs 25,000 per month in a very short span.
Nowadays you have specialized delivery companies like roadrunner (Bought over by Zomato), Shadowfax and Expressbees among others, offer their services to various companies on a per delivery basis or offer delivery boys on contract basis either full time or part-time.
Companies like Dominoes and Pizzahut, who in many ways pioneered the concept of home delivery now face an uphill task in hiring owing to their low wage rates and constant poaching by online delivery companies. Restaurants and restaurant chains like Faasos also face the same issue.
Most companies hire delivery executives on contract basis through Manpower agencies or consultants like IKYA Human Capital Solutions, Adecco, Surya Groups to retain workforce flexibility and reduce statutory obligations of hiring labor in India.
In conclusion, while the demand and salaries of delivery executives have stabilized over the last two years, the entry of new players as well as increased consumer spending over the next few years, owing to stronger economic growth, will ensure that jobs, as well as salaries for delivery boys, remain upwardly mobile.
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